Refund policy

Refunds and returns

Your rights under the Australian Consumer Law come first

Nothing on this page reduces them, and nothing on this page can. If an item is faulty, is not what was described, is unsafe, or does not do what we said it does, you are entitled to a repair, a replacement or a refund. For a major failure you choose which. We also cover the cost of returning an item in that situation.

To start, email us with your order number and a photo of the problem. We will not ask you to deal with the manufacturer. It is our job.

Change of mind

We do not offer change-of-mind returns, and here is the honest reason. We are a made-to-order shop. When you buy something, we order that exact item in from our wholesaler for you. We do not hold stock, so an unwanted return is not something we can resell.

This is why we try hard to describe things properly. If you are unsure about a size, a set or what is actually inside a blind box, email us before you order and we will tell you straight.

Blind boxes and sealed items

Blind boxes are sold sealed and the character inside is random. That is the point of them, and getting a character you did not want is not a fault. We will always tell you how many are in a set before you buy.

Damaged in the post

Send us a photo within 7 days of delivery and we will sort it out. Postage damage is on us, not on you.

How to reach us

Email us and a real person replies. Squish Society is one person in Melbourne, so it will be him.